Here to help!
If unsure of something or in need of help it can be a worrying time so we have a number of customer support resources to ensure that all customers enjoy the best possible experience with us.
Knowledgebase
We have a well organised and constantly updated database of common questions, problems and procedures that can be used when seeking information about our services. Along with question and answer style entries it also contains many illustrated walkthroughs, terminology definitions and other helpful general resources for customers. View the knowledgebase »
Video Tutorials
We have a selection of tutorials available for clients on various aspects of our hosting accounts. Feel free to browse through the archive below clicking the ‘View’ link next to any you would like to see. View the tutorials »
Documentation
There are two different control panels installed on our server. Webhost Manager is used by resellers to administer their domains and cPanel® is used by end users to control almost every aspect of their hosting account. Manuals for both control panels are available here to view online or download. View the documentation »
Community Forum
The forums are available for customers to ask questions and to meet other customers. Non-customers are welcome to examine the posts in the open forums but please remember that there are a number of hidden forums for customers only. View the community forum »
Customer Helpdesk
Our online helpdesk keeps all tickets organised and efficient so we are able to respond and resolve any issue in the quickest possible time.
Tickets can be submitted via our online form or email. In addition to this, all tickets are archived and available in the client billing section for future reference. View the helpdesk »
