With thousands of other hosting companies fighting for your attention, why should you choose us? In addition to our high quality services, network and server hardware, please see below for some extra things that we believe set us apart from the competition.
Established, profitable company
We are now in our 5th year of being a hosting provider and have experienced continual growth since day one. We started as a provider of shared hosting using a leased dedicated server and have now grown into a provider of many different types of hosting using equipment that is fully owned and operated by us.
This growth has involved a six figure investment into equipment and new products to ensure that the company continues to grow by looking after existing clients and keeping up with demands on new products and services.
Fast, friendly, REAL 24/7 support
All too often in this industry a company will advertise "24/7 support" when in reality, this means "email us 24/7, we'll reply 9-5" or less! This is not so with Clook Internet - we have real staff monitoring our support helpdesk 24 hours a day, 7 days a week who are ready and more than able to help any client with any problems or deal with any server issues picked up by our detailed monitoring system.
Put simply, we are very proud of our support times and effectiveness. Existing customers have come to know and love the fast, friendly support that they receive and always know that any problems or questions they have will be addressed quickly and effectively.
Server Awareness
We're fully aware of what each server can handle and what should be done to ensure complete stability. Resources will not be oversold or overloaded and you can be sure that at no point will you suffer unnecessarily high loads or slowness. In addition to this, all servers are constantly monitored to provide immediate notification of any problems so if any problems do occur, you can be sure we'll be fixing it fast.
Once a server has reached its limit of accounts (taking into consideration the predicted resold accounts based on package size for reseller accounts) all new accounts will be put on a new server and we will not add "just one more" to make a few extra pounds. The reliability and stability of that server is far more important than those "few extra pounds".
Open communication
All hosting companies will have some kind of problem from time to time - how they deal with this is often what makes or breaks them! Even though many things can be done to minimise problems, at some point something may happen which affects clients and we pride ourselves on fast and open communication so that everyone is kept informed. We understand that any problem is amplified for anyone who is kept 'in the dark' so we have a system in place to make sure this never happens.
All clients can subscribe to our announcement system which will send emails out when a new announcement is posted. The system will also create an unrestricted forum thread where customers can ask any questions and refer back to at any time in the future. This is where we provide information about everything applicable to clients from the smallest detail to more major issues.
